Step 1: Check Plugin Documentation
First Check the Documentation of the item concerned . May be fix for your issue exists there .
Step 2: Make sure you have the latest versions of Plugin and Woocommerce
First make sure you are running a latest version of plugin concerned . Check Changelog details of item concerned to find out the latest version. If not please update and retest everything . If item concerned is a WooCommerce Extenstion , then we recommend you to use latest WooCommerce version.
Step 3: Check for theme or plugin conflicts
In order to properly troubleshoot an issue we need to rule out any theme or plugin incompatibilities.
To do this:
Enable a default WordPress theme, such as Twenty Twelve. If the issue is resolved, there is conflict with your theme. Please contact your theme developer for further assistance.
Disable all other plugins. If the issue is resolved, you can enable your plugins one by one to find the conflicting one.
If the problem persists or is related to a Our product, please follow the steps below to contact support.
If the conflict is with a 3rd party theme or plugin, you must contact the developer directly. We do not provide support for 3rd party products.
Step 4: Submit Ticket
You will require valid Envato Item Purchase Code in order to receive after sales support . Here’s how you can find it. Support requests without valid purchase code will be ignored.